During your home demonstration (usually the day before completion), an appointment will be made for the Site Manager to visit you within 7 days. Their visit is to check everything is as it should be.
At the end of the first 28 days, our aftercare customer service team will be in contact to arrange a Site Manager visit to pick up any queries or concerns you may have.
On completion of that visit, we'll provide you with information on how to log any future issues via the Marco West Website where you can:
Should you require emergency out-of-hours support please call the relevant contact number in Section 1 of your homeowner manual.
Approximately five months after completion we will arrange a convenient time for a member of the Marco West Homes Team to visit you at your home to agree on any remedial works that may be required.
Prior to this appointment, we will ask you to list anything that you believe requires our attention in the Inspection.
Once the list has been agreed, we will arrange appointments for any necessary trades people to visit.
Any urgent issues such as leaks, electrical issues, or external doors not locking, must be reported immediately.
If your issue is urgent, please phone us in the first instance. Your emergency numbers for out of office hours can be found on the front page of your handover pack.
Scratches, marks, chips, or other damage should be reported immediately at handover, or within 7 days of legal completion by raising it with the Site Manager at your home demonstration, or raising it during the 7-day visit.
Your home is covered by a 10-year Structural Warranty. During the first two years of the policy (also known as the Defects Insurance Period) we will rectify any defects that are deemed to be our responsibility according to the Warranty Policy document.
The Consumer Code for Home Builders gives protection and rights to purchasers of new homes, ensuring that all new home buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.
Speak to one of our friendly team by calling: 01733 731585
Opening hours are Monday to Friday, 8am to 5pm
Customer Aftercare Service